Fairhaven Homes Pty Ltd (ABN 26 883 987 902) (“We” “Us” “Our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy outlines how We collect, use, disclose, store and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
In using Our Website, receiving Our services, accessing Our Sites and/or contracting with Us, you consent to the collection, use, disclosure and transfer of your Personal Information as set out in this Privacy Policy.
Personal information is information about an identified or reasonably identifiable natural person, and it can include your name, address, email, telephone number, date of birth, and gender.
All personal information is strictly handled in accordance with Our Privacy Policy and consistent with Privacy legislation.
Information We collect may include:
We collect, use and disclose information about you directly and from other parties, as well as automatically through your use of our Sites (and other instances where We interact). This happens:
If We receive personal information from another source and We did not solicit that information, and it is determined by Us (in Our discretion) that the personal information is not required, We will destroy the information or ensure that the information is de-identified, unless We are otherwise entitled to collect the information under the Privacy Act.
Generally, We collect Your personal information to:
We will only use Your personal information that We collect and hold about You for direct marketing if you have provided your information to Us for that purpose or if You have consented to Us using your information for direct marketing.
We will not use Your personal information for direct marketing where You have opted-out.
If You agree to receive direct marketing communications from Us, We may contact You from time to time (such as by mail, telephone, email, SMS, or social media platforms) with information about Our (or any of Our brands in Our group) products and services as well as those of Our business partners, where We think these may be of interest to You.
You can always choose to stop receiving direct marketing communications from Us by ‘opting-out’.
To opt-out, follow the unsubscribe instructions in any of our marketing communications or contact us via email at info@fairhavenhomes.com.au.
Please be aware that if You unsubscribe from direct marketing communications, You may still receive important messages that are not marketing communications (such as safety or administrative messages).
We may anonymise and aggregate Your personal information with other information.
We may do this to assist Us in determining shopping and purchasing preferences and patterns, and to improve Our product and service offerings including as described in section 5.
Where You have not opted out of direct marketing from Us (see section 4.3), We may also disclose Your personal information to Our trusted third-party providers.
This includes online advertisement networks (such as those operated by Google), social media platforms (such as Meta) or other third-party services so they can provide measurement services to Us and targeted advertisements to You.
Where advertisements are presented on a third-party site (such as Google or Meta), please see their privacy policies for details about how You can opt out.
We have implemented advertising tracking so that We may establish aggregated demographic data on Our visitors.
We do not use this data to identify individual visits or visitors.
We do not sell or supply any of this data to third-party companies unless they agree to and sign Our privacy policy and use of data policy.
We do not use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers to identify visitors to Our Website.
As a visitor You can opt-out of the Google Analytics Advertising Features You use.
If We are unable to collect certain information, We may not be able to offer You Our full range of services or respond to specific enquiries.
Our Showrooms, offices and display homes have video surveillance cameras that monitor and help to facilitate the safety and security of those premises, Our team members, customers and other members of the public. We do not share these recordings with any unauthorised third-party organisations or except where We are required to by law. Cameras are not placed in areas that would unreasonably intrude on the privacy of individuals.
We use tracking pixels and cookies to understand Your usage patterns, improve Site functionality and performance, to measure the effectiveness of Our marketing campaigns, and tailor marketing and promotions to Your interests. This may involve the collection of IP addresses, device IDs, and other behavioural data.
Cookies are small files stored on Your device that allow Our Sites to recognise a particular device or browser.
When You interact with Our Site, We can track the time that You have spent on Our Site and store that information for an amount of time.
This includes integrations with external platforms such as Google, Open AI and Meta (Facebook and Instagram).
However, during these sessions, if You have not provided any Personal Information, We cannot identify You.
Please also note, when You voluntarily supply personal information that can identify You, We will be able to connect Your anonymous digital footprint to Your user profile. We can then use this data for data analytics and marketing purposes.
You can control or disable cookies in Your browser settings. Opt-out mechanisms may also be available through platforms We use (e.g., Facebook Ads settings).
Our Sites may also include cookies and other technologies (such as web beacons) set by third parties (including Meta and Google) that record Your behaviour and activities when You visit Our Sites.
These third parties use these cookies to collect information directly from Your device and are used to provide measurement services to Us and targeted advertisements to You.
This information is collected directly by the providers of those features and is subject to their privacy policies.
Please refer to their privacy policies for further details, including how You can opt out.
Our integrated platforms, partners and some third-party service providers (such as cloud storage or marketing platforms) operate their servers and may store or process personal information outside of Australia.
We may transfer Your Personal Information to Our service providers located in countries outside of Australia including countries such as the United States, Singapore, or members of the EU.
You consent to Your Personal Information being disclosed outside of Australia, including in the countries referred to above.
Where this occurs, We take reasonable steps to ensure overseas recipients comply with Australian privacy laws or offer comparable protections relation to Your personal information.
Our obligations are satisfied if We confirm that the relevant platform has in place a comparable privacy policy consistent with Our Australian privacy laws. Many of those platforms and service providers have their own privacy policies.
Please refer to their privacy policies for further details, including how You can opt out.
However, in some cases overseas recipient may not be subject to privacy obligations or to any principles similar to the Privacy Act or the APPs. We cannot always control how these overseas recipients handle Your Personal Information that We disclose to them.
If You have any concerns regarding the transfer of Your Personal Information overseas, or if at any time You wish to withdraw Your consent, You should contact Our Privacy Officer. However, if You withdraw your consent, We may be unable to fulfil one of the above purposes for which We collect Personal Information.
We also use a number of third-party websites and social media platforms including X, TikTok, Instagram, LinkedIn, Facebook and YouTube.
We may use information that You provide to Us (for example via private messages) or that You make public when You use these services or platforms.
We may use Your personal information and You consent to the use of Your personal information when You post product reviews of Our goods and services on Your social media accounts.
The types of information available for use by Us may include images and text relating to Us or Our products, services, promotions, events and competitions.
When You use Our Site, You understand and agree that Our AI function may from time to time produce unreliable or inaccurate information; You further acknowledge and agree that Our AI function is intended solely to enhance user engagement and does not and is intended not to provide legally reliable information.
We take reasonable measures to protect the security of the information transmitted between browsers and Our web server, including using firewalls, SSL encryption technology and other security technologies where We deem it appropriate.
However, there may be or will be circumstances totally out of Our control where transmission of data may be illegally intercepted and used by third parties. We are not responsible for any interception of data transmitted to or from Our server.
In most cases, the collection of Your personal information is not legally mandated.
However, in certain instances (e.g., compliance with anti-money laundering laws or building regulations), We may be required by law to collect or verify specific details.
We may disclose Your personal information to:
We implement physical, technical, and administrative safeguards to protect Your data. These include:
You may request access to or correction of Your personal information by contacting Us at the details below. We will respond within a reasonable time and may charge a small fee for access requests.
If You believe We have breached Your privacy rights, please contact Us using the details below. We will investigate and respond within a reasonable timeframe. If You are dissatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Fairhaven Homes Privacy Officer
Email: info@fairhavenhomes.com.au
Mail to:
Attention of the Privacy OfficerWe may update this privacy policy from time to time. The latest version will always be available on Our website.
