Important Update

An Important Update About COVID-19

Our Response to COVID-19.
Updated 16 July 2021

Fairhaven is here for you.

At Fairhaven, we understand your concerns during this difficult time. We want to take the opportunity to reassure all our customers that we have taken all the necessary steps to ensure the health and safety of our customers, staff, and community.

From 11:59pm 15 July 2021, Fairhaven Homes display and head office will now be open by virtual or via phone appointments only, in compliance with current government regulations.
Please note:
* Our myHAVEN Selection Studio Appointments are now to be held via a phone appointment until further notice (adhering to current restrictions and guidelines).
* All appointments with consultants are now held virtually or via phone until further notice (adhering to current restrictions and guidelines)
* Document signing will be by Docusign
* Tender presentations will remain via phone until further notice

Safety is our top priority, and we will continue to monitor this rapidly evolving situation and respond swiftly, as required.

Frequently Asked Questions

Is my new home build still proceeding

Yes. Construction is considered by the Australian government to be an essential service and all builds in progress remain underway.

Can I still purchase a new home?

We are committed to protecting our customers and team members at all times and will once again be offering virtual consultations via Skype, Zoom or Messenger. To book your own personalised virtual or phone consultation please call 1800 FAIRHAVEN or fill out the form below and we will be in touch.

Can I still view a display home?

Our display homes are open to the general public in accordance with the government’s COVID guidelines.

All of our displays have virtual tours you can view from the comfort of your home. (You can find our collection of tours here) Our New Home Consultants will be pleased to answer any questions you may have.

Can I still meet with the construction team at the build site?

Due to the current restrictions in place, this is not permitted until further notice. However, your site supervisor is available by phone or email.


Is COVID-19 going to impact my build?

Currently there are no issues from COVID-19 impacting on any of our builds. All of our builds continue to progress as usual.

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